A.K. Rikk's is dedicated to ensuring that all customers, including those with disabilities, can access and use all the offerings of our Shopify website. Recognizing that many customers are increasingly turning to our online platform to shop and learn about our products, we are committed to ensuring a seamless experience.

We understand that customers with disabilities may utilize our website with the aid of technologies, including screen readers, captioning, transcripts, and other auxiliary tools. Below, we offer information about our commitment to web accessibility, avenues to report difficulties, alternative solutions, and details about our ADA Grievance Procedure.

While our Shopify website provides a vast array of products and information, we acknowledge that some content might pose challenges for users with disabilities. Your feedback is vital, and we eagerly anticipate hearing about your experiences to address and rectify any barriers.

Assessing and Enhancing Web Accessibility

We are currently evaluating our website’s accessibility against the WCAG 2.1 Level AA standards with the help of web accessibility professionals. Plans are in place to identify and remedy any concerns, and we're outlining a schedule for these improvements.

Experiencing Difficulties on Our Website?

Please report any web accessibility or other related concerns to our ADA Document Manager. We commit to responding within one business day.

Email: hello@akrikks.com
Phone: +1 (616) 957-3242
Mail: Attn: Web Accessibility, A.K. Rikk's, 6303 28th Street SE, Grand Rapids, MI 49546

Kindly provide the following details:
- Your name
- Phone number
- Email address
- Date and time of the issue
- The specific web page or product link where the problem arose
- Description of the challenge faced
- Any error messages you received

For customers who encounter difficulties, we also offer alternative methods to quickly provide the information you're seeking. If you wish to file an ADA Grievance concerning any accessibility issues, you are encouraged to contact our ADA Document Manager.

Continuous Efforts for Web Accessibility

In partnership with an ADA Accessibility firm, we're in the process of enhancing the accessibility of our website. Your insights and suggestions will be invaluable during this process. For feedback, contact our ADA Document Manager at hello@akrikks.com or +1 (616) 957-3242.

Grievance Procedure under The Americans with Disabilities Act

This procedure is established to align with the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone wishing to file a complaint alleging discrimination based on disability concerning services or benefits on A.K. Rikk's Shopify website.

Complaints should be detailed, indicating the nature of the alleged discrimination. For those with disabilities, alternative means of filing complaints like personal interviews or audio recordings will be available.

Submit your complaint as soon as possible, preferably within 60 calendar days of the alleged violation, to:

ADA Coordinator
A.K. Rikk's
6303 28th Street SE, Grand Rapids, MI 49546

Following the receipt of the complaint, our ADA Coordinator or a designated representative will engage with the complainant within 15 calendar days to discuss potential resolutions. Within another 15 days, a written response will be provided. If unresolved, the complainant has the option to appeal the decision to a higher authority within our organization.

All complaints, appeals, and responses will be retained by A.K. Rikk's for a minimum of three years.

We value all our customers and strive to offer a universally accessible shopping experience. Should you have any feedback or require information in an alternative format, don't hesitate to reach out to us.